Terms

Terms & Conditions for Residential Sales

Unless stated, delivery and/or installation are not included in the quoted price. By signing this order, you acknowledge that there are no verbal agreements that are not stipulated in this agreement.

Survive-a-Storm brand residential storm shelters are FEMA 320 and ICC-500 compliant. Engineered plans are available for inspection upon request.

Customer or the customer's representative (age 18 or older) must be available at the installation throughout the duration of the installation.

Due to fluctuations in the cost of steel and other materials, all storm shelter quotes are valid for 3 days from the date on the sales order or estimate unless otherwise stated in writing.

Customer agrees that payment in full is due and payable prior to the initiation of any work, and no services shall be rendered until such payment has been received.

Any applicable sales taxes may be included on the sales order or estimate and will be remitted to the taxing jurisdiction in accordance with state and local law. If additional taxes are due, they are the responsibility of the buyer.

Any permitting costs, if applicable, will vary from jurisdiction to jurisdiction and are the responsibility of Survive-a-Storm. Survive-a-Storm Shelters will coordinate with the local zoning authority to obtain any necessary permits.

All sales are final. In the event a refund is requested and approved, the customer will be charged a 30% restocking fee. Unless otherwise stated, the price quoted is for standard installation only. Survive-a-Storm Shelters is not responsible for moving any equipment, fencing, furniture, etc., and it is the responsibility of the customer to provide a clear access route for installation.

You will be contacted within 2 business days of signing this sales order and providing adequate site installation photos to estimate and schedule an installation date and time. You will be given a 2-hour window for the start of your installation. Typical standard installation times for the various models are as follows:

Customer must send a picture of the inside of the completed shelter installation for warranty activation.

Your shelter comes with a Limited Lifetime Warranty. To maintain the warranty for your storm shelter, you are required to submit photos annually to the manufacturer. You will receive an automated email each year as a reminder, so please ensure your email address on file is correct.


TwisterPod Above Ground Safe Room: 1-2 Hours

Extreme Above Ground Safe Room: 2-3 Hours


Canceled or missed installation appointments will be placed back in the queue for the next available installation appointment (generally in 2- 4 weeks). If we miss or reschedule an appointment due to some fault of our own, we will make every effort to reschedule the appointment within 2 weeks.

Cancellations/reschedules must either be emailed to admin@survive-a-storm.com or called in to (888) 360-1492.


All sales must be paid in full before scheduling commences. If you would like to cancel your shelter within our allotted installation time window, there is a 30% restocking fee associated with your purchase.

If a forklift is needed for the installation of the storm shelter, this is at the customer's expense and responsibility.

If canceled within 3 days, there will be no restocking fee. If an installation appointment is canceled for this reason, you will be placed back in the queue for the next available installation appointment (generally in 4-6 weeks).

We make every effort to leave your yard and driveway in the same condition that we find it, but we cannot be liable for damage to cracked driveways or other driveways that are in bad repair, or to minor disturbances (including matting and rutting) to your lawn in the event that it becomes necessary to operate our equipment thereupon in order to perfect the installation of your shelter.


We will make an effort to install the shelter in your preferred location; however, if the location is unsuitable, the installer will provide an alternate location. Customer must provide an unobstructed 10' path to reach installation location.

The concrete to which your shelter will be affixed will be tested for compressive strength using a rebound (aka Schmidt) hammer. In the event that your concrete does not conform to the required 3,000 PSI compressive strength or, in the sole and exclusive opinion of the installer upon visual and other methods of inspection, fails to conform to the manufacturer's requirements, the installer may either provide a quote for installing a new foundation for your shelter or for cutting-out and replacing the affected portion of the existing foundation necessary to endure a proper installation. Any additional foundation work will be done at the customer's option and expense.

You agree to provide Survive-A-Storm to Your Home. Safe Access means safe and complete access to the Work Area, including, without limitation: (1) obtaining in advance of the Services consent, permission, or relief from any covenants, easements, restrictions, or other legal encumbrances affecting the Work Area; (2) providing the location of utilities, whether underground, concealed, overhead or visible, to Survive-A-Storm; (3) removing from the Work Area physical impediments, hazards, and building code or zoning violations that affect directly or indirectly the Work Area; (4) removing unsafe working conditions and hazardous materials, including environmental hazards, from the Work Area; (5) providing sanitary facilities to Survive-A-Storm convenient to the Work Area (or, alternatively, paying for the rental costs of such facilities); (6) providing all utilities, including without limitation, power, water, ventilation and climate control, in and for the Work Area; (7) removing from and protecting against minors, pets, guests and visitors in the Work Area; (8) keeping permits, if required, visible at all times; (9) disengaging, suspending or terminating any security systems protecting the Work Area;(10) providing adequate temporary storage space as needed for Survive-A-Storm’s performance of the Services; and (11) not interfering, impeding, impacting or otherwise disrupting the Work Area at any time during Survive-A-Storm’s performance of the Services.

Permitting
Customer acknowledges that permitting is an optional service offered by Survive-a-Storm Shelters and is available only for units installed by Survive-a-Storm Shelters.  Failure to obtain required permits may result in installation delays, for which Survive-a-Storm Shelters shall not be held responsible.

Post-Tension Cable Acknowledgment
Survive-a-Storm Shelters will install an above-ground safe room on a post-tension foundation with Customer approval. Based on experience, cables are typically located 6" to 8" below the surface, and standard anchoring depth of approximately 3 1/4" is not expected to interfere. If Customer has concerns regarding cable location, it is recommended that a third-party slab scan be completed prior to installation. Survive-a-Storm Shelters does not provide scanning services. Customer acknowledges and assumes all risk associated with installation on post-tension foundations.