I still recommend the product but did have a few issues. I purchased one of the panelized units to install myself in my garage. I needed the door to be moved in order to fit in the available space which they confirmed was possible and sent me drawings confirming that they would send me a modified kit. When I installed the unit I found 4 issues: 1. Most importantly they had sent me a standard kit instead of the modified kit they had shown me in drawings, several emails and a call later they did agree to send me replacement panels. 2. The roof installs with captured nuts that clip onto the roof panel however I had to grind burrs/slag off of the holes in the roof panel to get the nuts to clip on. Not that big of a deal but seems like it should have been cleaned up in the factory. 3. I think the latch mechanism on mine is assembled wrong. There's about 90 degrees of play in the handle before the locks move at all. Does not affect operation and may even be normal just seems strange. 4. The quote/receipt mentions that it has a carpet floor, I did not receive any carpet. Again not a big deal but strange to have it listed and not sent. Still glad I purchased this unit but it could be a little better and customer service could use some work.

Quality was good and installation was easy.

Very prompt, professional, and streamlined throughout the whole process. Purchased factory-direct. Installation only took 90 minutes!

Saw the 4'x6' Extreme Survive-A-Storm shelter at my local Home Depot and was impressed with the construction quality. A bonus is that the unit is tall enough for me at 6'-1 tall to get inside without hitting my head (some units out in the market are only 6' tall overall). Was quoted 4 to 6 week delivery, but was surprised with delivery in 2 weeks. Scheduling to suit my requirements was easy and 2 man delivery crew showed up as scheduled. Kudos to the delivery crew for their work - I needed the shelter installed in a corner of the garage between a wall and a built in storage shelf with about 1.5 inches of total clearance. The installer got the unit in place, squared up, and made sure that I was satisfied with placement before anchoring it to the concrete floor. All with a great attitude. Very satisfied and now have peace-of-mind knowing that my family now has a safe shelter when tornados roll through the area.

David our Salesman went out of his way to help us find one we could look at. And was always very prompt and responding to your questions. Jessica was very pleasant and helped us very well in setting up a time for it to be delivered! And the two young men that delivered it were very courteous and very efficient. We were very pleased by how well we were treated and how prompt everyone was in getting the Storm Shelter to us at all steps of the process! And we are very please to have it setting in our garage just a couple of steps from our back door. Hopefully we will never need it but it’s there if we do! Thanks to all!

There are two items that disappoint me about Survive-A-Storm. The first is the delivery of the product. The second is the actual product I received. The delivery service called me several times to try to deliver the shelter earlier than I had scheduled. Most of the time this is a good thing but I only had the day I scheduled with Survive-A-Storm and was not available on the days they wanted. The installation is in a home we are building forty five minutes from my house. The first time they called they said their schedule was different than Survive-A-Storms schedule. I told them the only time I had was the day I scheduled with Survive-A-Storm. I called Survive-A-Storm and checked on my delivery date and they had the same day I did. I understand about trying to be efficient with their time and fuel costs but I already paid a fifty dollar fuel surcharge for the delivery. After the third communication with the delivery service I finally had to say again that I only had the original day I scheduled and could not make it sooner. They said okay we will see you then. The rub here is I felt pressured and a little hassled to change my schedule to match theirs. To their credit they showed up when they said they would. Because of the mix up in the delivery date I felt I should check the rest of my order. When calling Survive-A-Storm I also checked that the model number on my receipt and color indicated on the website (white) was what I was getting. All the pictures on the website for this particular shelter are white in color. I asked if the color of my shelter was white and they said yes. When the delivery company showed up, the storm shelter was the correct type but was DARK GRAY, not white. I told the delivery/installer I had ordered a white shelter and he just said, "the white gets dirty quickly and they just started making the white shelters." He was very quick to say that, like he had rehearsed and was prepared for my objection. He did not offer to correct the situation in any way. The shelter itself as far as size and quality is what I was expecting, EXCEPT FOR THE COLOR and the fact that the shelter does not have the Survive-A-Storm logo on the top like the picture on the website shows. It makes me wonder if I really received a Survive-A-Storm shelter or just another brand the delivery company had left over from some other order or company. The installation was quick and they put it exactly where I showed them. I can live with the gray, but I don't like receiving something I am not expecting.

I researched several tornado/safe room providers online, and selected Survive-A-Storm 4x6 Extreme model. I wasn't able to see a store model before ordering, but ordered it via web/phone from Jacob, who helped confirm it would fit in the space in my garage. The welded plate steel construction and overall design made it suitable for both a safe room and tornado shelter, and the pricing which included delivery was outstanding given the current supply chain issues, price of steel and Bidenflation in general. Getting a delivery date took a while with scheduling issues on both sides. Scheduling delivery and performing installation was handled by Emerson, who did a great job overall. He was a crew of one out of Huntsville, and gave me a heads up about arriving late due to traffic. I helped him out where I could, spotting for him to get it in the garage and giving the unit a push on occasion for placement. We got the unit placed right where I wanted it, and he was very careful and didn't leave a scratch on my epoxied garage floor. The shelter looks to be well constructed and finished with no sharp edges. There is some coating issue on the door threshold and I've reached out to the company on how best to address it so it doesn't develop rust over time. Photos attached on the completed installation and threshold issue.

I LOVE THIS TWISTER POD FROM SURVIVE A STORM SHELTER, ITS SOLID AS A TANK, YET 2 GUYS WITH A LIFT OR DOLLY CAN MOVE IT, EASY TO INSTALL, AND NOW I FEEL SAFE FOR 1ST TIME IN 10 YEARS IN NORTH ALABAMA. THANKS SURVIVE A STORM SHELTER GUYS, YOU ARE THE BEST!!

sales rep was very knowledgeable of the product and listened to all my concerns. The install crew of two were outstanding. . It took approximately 30 minutes from time that they arrived in driveway to a total install. A complete demonstration of the product was given.