Last Updated: July 28, 2016 When you have a Survive-a-Storm shelter installed, that’s just the beginning. We dust off our hands and head for home that day, but our relationship with you doesn’t end there. We stay in touch with you. And we do that because we care about you. We also do that because we’re happy and proud to be part of a process that protects people and saves lives.
We care about you! Here’s what that means to you.
This newly installed Survive-a-Storm TwisterPod was still standing, with the family safe inside, after a May 6, 2015, tornado.
Home visit after the storm
Survive-a-Storm representative Jina hurried out to visit Mary after receiving the picture at right. It shows Mary’s recently installed TwisterPod that was still standing after a May 6 tornado. Mary and her family were safely in the shelter when the tornado hit, and Jina wanted to extend her support in person.
Jina’s email with photos attached made the rounds of our staff. The response was immediate, including one from Kaitlin, the Survive-a-Storm representative who helped Mary choose her shelter and set up the installation.
Here are a few of our staff’s comments:
I’m thrilled I could help protect her! – Kaitlin
What a pretty little pod we have, and strong, too! Great Job, Kaitlin and everyone else who is a part of this process! I am beyond proud to be a part of this great company! – Sharon Marie
Pretty awesome! – Jeff
Best customer service ever
This attitude of caring and pride is apparent during the installation process, too, as the text below shows. We received it earlier this week from happy and satisfied customer Deb.
She said she could finally sleep peacefully at night, thanks to her new Survive-a-Storm shelter — and “the best customer service” she’s ever had. And that, she assured us, is priceless.
Keeping our word
We also get emails like this one from Laura, thanking us for our personal service: